Privacy Policy

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Contact Information: Name, email address, phone number, and WhatsApp number when you make a booking or contact us.
• Booking Details: Information related to your trip, such as travel dates, preferences, and special requirements.
• Technical Data: IP address, browser type, and device information collected automatically when you visit our website.
• Payment Information: Payment details are processed securely through trusted third-party payment providers and are not stored by us.

2. How We Use Your Information

We use your personal information to:

• Process and manage your bookings for trips and excursions.
• Communicate with you about your bookings, inquiries, or special offers.
• Improve our website and services based on user feedback and analytics.
• Comply with legal obligations, such as record-keeping for tax purposes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted partners who assist with booking management, payment processing, or trip operations (e.g., transport or activity providers).
• Legal Authorities: If required by law or to protect our rights and safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.

5. Your Rights

As a user, particularly under the General Data Protection Regulation (GDPR) for European guests, you have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to the processing of your data.
• Request data portability.
• Withdraw consent at any time, where applicable.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. These include essential cookies for website functionality and analytics cookies to understand how you use our site. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking-related data may be kept for up to 7 years to comply with tax and legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors). We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@hto-eg.com
• Phone: +20 150 7888 989
• WhatsApp: +20 150 7888 989